Policies
Returns & refunds
Last updated 15 October 2026
Ghee is a food product, so we can't take back opened jars. But if something goes wrong, we'll make it right.
Cancelling an order
- You can cancel any order before it ships — message us with your order number.
- If you've already paid, we refund the full amount to your original payment method within 5–7 working days.
- Unpaid orders are cancelled automatically after 24 hours, unless you've told us you've paid.
Damaged, leaking or wrong items
- Send us a photo or unboxing video within 48 hours of delivery, with your order number.
- We'll send a replacement or refund you in full — your choice.
Quality concerns
If you're unhappy with the ghee itself, tell us within 7 days of delivery. We'll look into the batch and offer a replacement or refund where the concern is genuine.
How refunds are paid
UPI and online payments are refunded to the same account. Cash-on-delivery refunds are paid by UPI to an account you choose.